Put Out the IT Fires For Good

In some contexts, you can’t beat a fire. Looking for date night ambiance? Build a fire. Nervous that wolves might crash your backyard campout? Build a fire. Craving s’mores, but know from experience that putting graham crackers in the microwave makes them all weird?...

Getting Ahead of the Problem

NPR recently reported on the various crises faced so far by the Obama administration, and their failure (in the words of former Clinton advisor Bill Galston) to get “ahead of the curve“ on problems (read the full piece here). While the white house has been...

Human-focused IT

Chances are, your employees are not robots, because—in spite of what Saturday morning cartoons might lead you to believe—it turns out that today’s knowledge workers aren’t made of technology, they just use a lot of it. Each of your non-robot employees probably uses a...

When It Comes to IT, You Need a Trusted Advisor

IT support is the socks-and-underwear of every company’s budget. You know you need this stuff, but you wish you didn’t have to think about it so much. Didn’t we replace that just last year? What do you mean there’s a hole in it already? You’re telling me I’ve got two...