complete managed IT services.

Technology may run your business, but you’re not in the business of running technology. Let us help.

Trying to build your own in-house IT staff with the skills, knowledge, and experience to do everything you need to operate your business at the level it needs to be is expensive, difficult and can often be ineffective in delivering the results your company needs. Brightworks’ ITWorks is designed to solve these problems.

ITWorks delivers predictable information technology results for small to medium-sized businesses. More than just a help desk for your IT, ITWorks’ technology success process is built around your organization’s needs.

This is no cookie-cutter IT solution. Through our onboarding processes, we develop a strategy unique to you and your business designed to address current problems and deficiencies, bring your technology up to standards to ensure reliable and dependable operations and put systems in place that can scale with your business as you grow.


The Focus of ITWorks

ITWorks focuses on preventing problems rather than reacting to them as they occur by continually evaluating your business technology against best practices and standards built around your desired business outcomes. Your Brightworks team is also available at a moment’s notice should technological bumps in the road occur, minimizing downtime and interruptions.

Through ITWorks, Brightworks will take point on your IT staffing, making purchasing decisions, dealing with vendors and worrying about upgrades to your equipment and software. Let us handle the complicated stuff so you can focus on your business.

What ITWorks Delivers:

1. Managed Service Desk
Unlimited business hours server desktop, laptop, printer, and mobile device technical support, with unmatched responsiveness and personalized attention

2. Centralized IT Services
Comprehensive system monitoring, security, maintenance, and proactive checks to stop problems before they happen.

3. Technical Alignment Services
Monthly reviews of your environment by a designated Technical Alignment Engineer backed by over 200 standards and best practices and a comprehensive, dedicated IT documentation system.

What It Means

With Brightworks Group’s ITWorks managed services you get fewer support requests, less staff downtime, better network security, and a whole lot of peace of mind. ITWorks is the result of years of industry experience in what it takes to run IT successfully for today’s companies.

ITWorks is also low risk for your company. Our agreements run month-to-month, so you’re never more than 30 days from canceling. Our pricing is based on the number of your staff being supported and the overall cost adjusts each month based on your actual headcount. You only pay for the people actually working in your business – no long-term pricing or commitments. We’ll earn your business every month.

Let’s face it: all IT service providers tell you that they are the best. We can prove it. We have the metrics. You need your technology to help your business, and Brightworks can make that happen.

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contact us

12400 N. Meridian St, Suite 150
Carmel, IN 46032