Technical Operations/Expanded Service Desk

Sep 11, 2015 | Operations | 0 comments

Our service desk has always been our first point of contact with many of our customers which is monitored by our technical operations team. The monitoring and troubleshooting performed by this team is how most of our customers know us. What does this team do? The technical operations team is typically in charge of the technical department of a business. They are responsible for planning, coordinating, and executing all technical components of a project.

The team is vital to our success as a business. We recognize this and spend a lot of time and resources to maintain a high quality of service from our own team so that we can deliver the same abilities to our clients and customers.

So, we are happy to announce we’ve expanded the staffing for our service desk considerably. We have several new staff that has joined the Brightworks team. We have added six new operations technicians that will work with our existing operations engineers to provide technical operations and support assistance to our customers. Some customers are already working with our new staff, and we will phase others in as the new team members become familiar with our customer’s environments.

With the expansion of our team and capabilities, we also have a need for expanded leadership of the technical operations team. Beginning this month, John “Boomer” Boomershine is taking over the role of Chief Operating Officer with the technical operations team reporting directly to him. He’s assisted in this role by Micheal Parker acting as Brightworks’ new support manager. If you have any questions about technical operations and our new expanded team, please reach out to Boomer and Micheal!

Adding staff allows us to also expand services. We now have the capability to provide 24/7 IT operations support to our clients. If you are interested in this expanded coverage, please contact us directly or speak with your assigned IT operations manager.

What does the technical operations team do?

The team is typically in charge of the technical department of a business. They are responsible for planning, coordinating, and executing all technical components of a project.

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